If you're unable to trade, please check if you're currently logged into your trading account. If it shows "invalid account", it means you have used the wrong credentials to log in. Please log in again.

If the "New Order" option is grayed out or you cannot find this option at all, it means either you're currently logged in with a read-only password or you have not logged in successfully.

In case you've successfully logged in but are still unable to trade, please confirm whether the selected trading product has a suffix. A currency pair without a suffix is only used as a reference for the exchange rate of index products in different currencies, and therefore trading is not possible.

Additionally, you can right-click the product and select "Specification" to check its trading hours. Please also check if the current trading volume is too high for the usable margins in your account to afford the margin required for this order.

If you have checked all scenarios above and are still unable to trade, please contact our customer support team and provide your account information. We'll look into this and assist you.