Help Centre
Topics
About VT Markets
- General Information
- Fund Security
Accounts
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Account Opening
- Do you accept clients from the US?
- How long does it take to open a live trading account with VT Markets?
- Does a live trading account with VT Markets cost anything?
- What documents are required to create a live account?
- What will happen if I failed to submit my ID and/or POA during registration？
- How do I re-submit account registration documents?
- See all 19 articles
- Account Information
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Swap-free Account
- Do you offer swap-free account?
- What fees and charges apply to VT Markets swap-free accounts？
- Why do I get charged an administration fee on VT Markets swap-free accounts？
- Who can use a VT Markets swap-free account？
- How can I open a VT Markets swap-free account？
- Does VT Markets provide a loan to clients to trade on an swap-free account？
- See all 13 articles
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Account Management
- How can I change the password of my trading account?
- What should I do if I forget the password of my trading account?
- How can I change the Client Portal password?
- What if I forgot my Client Portal password?
- What is a investor password (read-only password)?
- Where can I check my investor password (read-only password)?
- Spreads and Commissions
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Demo Account
- How can I open a free VT Markets demo account?
- How long does a VT Markets free demo account stay valid?
- Can I open mutiple demo accounts using one email address?
- Why can I not log into my demo account?
- Are demo accounts the same as live accounts?
- How do I add funds to my demo trading account?
- See all 7 articles
- Leverage
- Margin
Deposits and Withdrawals
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Deposit Funds
- How can I deposit funds?
- How many deposit methods does VT Markets support?
- How long does it take for a deposit to arrive?
- What should I do to check the progress of my deposit?
- What should I be aware when making a deposits?
- How long does it take for an international bank/wire transfer to arrive?
- See all 30 articles
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Withdrawal Your Funds
- How do I submit a withdrawal request?
- How many withdrawal methods does VT Markets support?
- How long does it take for a withdrawal to arrive to my bank account?
- Can I withdraw my fund and collect it from someone else's account?
- Is there a withdrawal handling fee?
- Is there a withdrawal limit on my trading account?
- See all 19 articles
- Internal Transfers
Promotions
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ClubBleu loyalty program
- General
- Membership Tiers
- Trading Points
- Rewards
- Troubleshooting
- What should I do if my Trading Points were not properly credited to my account?
- What should I do if my deposit is not reflected in the membership tier progress?
- Why didn't I earn Trading Points on my trade?
- What do I do if I cannot see the ClubBleu section in my Client Portal?
- What do I do if I cannot use the voucher(s) redeemed from ClubBleu?
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General Questions
- What promotions do you have?
- What's the normal processing time if I opt-in to one of your promotions?
- How can I opt- out from any offers I am participating now?
- How do I remove credit bonus in my account?
- Can I participate in multiple promotion offers at the same time?
- If my account is under MAM/PAMM/Money manager, can I opt-in to any offers?
- See all 10 articles
- Refer a Friend
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50% Welcome Bonues
- Is the bonus under this offer cash or credit?
- How long does it take to process the bonus?
- Why my bonus is removed from my trading account?
- What is the capped amount from this offer?
- What will happen if I deposit more than $1000 as my First Time Deposit (FTD) to my account?
- If my FTD is made and less than $1000, am I still eligible to claim 50% bonus when I make my next deposit?
- See all 8 articles
- 20% Deposit Bonus
- Trading Central MT4 Tools
- Trading Central Daily Emails
Partnerships
App Tutorials
- VT Markets APP
Trading Condition
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Trading
- What are the trading hours?
- How do I report a trading problem?
- What does an ask price mean? And how about a bid price?
- What does the side (buy/sell) of orders mean?
- Can I go long and short on the same market, at the same time? And can I hedge?
- What's the spread? How do I view real-time spreads?
- See all 9 articles
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MetaTrader 4 / MetaTrader 5
- Why do I see the "invalid account" error message?
- Why am I unable to trade certain products MetaTrader 4?
- How do I add/hide products in MetaTrader 4?
- What does "trade context is busy" actually mean?
- Why is the MT4 system time different from my device time?
- Why my MT4 is graph stuck on 'waiting for update' ?
- See all 11 articles
- Rollover
- Slippage
- Swap
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