Help Centre
Topics
About VT Markets
- General Information
- Fund Security
Accounts
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Account Opening
- How to register?
- Do you accept clients from the US?
- I have completed the registration, but where is my MT4/5 login credential?
- How long does it take to open a live trading account with VT Markets?
- Does a live trading account with VT Markets cost anything?
- What documents are required to create a live account?
- See all 23 articles
- Account Information
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Swap-free Account
- Do you offer swap-free account?
- What fees and charges apply to VT Markets swap-free accounts？
- Why do I get charged an administration fee on VT Markets swap-free accounts？
- Who can use a VT Markets swap-free account？
- How can I open a VT Markets swap-free account？
- Does VT Markets provide a loan to clients to trade on an swap-free account？
- See all 12 articles
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Account Management
- How can I change the password of my trading account?
- What should I do if I forget my trading account password?
- How can I change the Client Portal password?
- What if I forgot my Client Portal password?
- What is a investor password (read-only password)?
- Where can I check my investor password (read-only password)?
- See all 8 articles
- Spreads and Commissions
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Demo Account
- How can I open a free VT Markets demo account?
- How long does a VT Markets free demo account stay valid?
- Can I open mutiple demo accounts using one email address?
- Why can I not log into my demo account?
- Are demo accounts the same as live accounts?
- How do I add funds to my demo trading account?
- See all 7 articles
- Leverage
- Margin
Deposits and Withdrawals
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Deposit and Withdrawal with International bank transfer (bank wire)
- Why do I need to undergo advanced verification when using international bank transfers (bank wire)?
- How to upload the Advanced verification document ?
- What documents are accepted as Advanced verification?
- How long will the advanced verification take?
- Why have my advanced verification documents not been approved?
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Deposit Funds
- How can I deposit funds?
- How many deposit methods does VT Markets support?
- How long does it take for a deposit to arrive?
- What should I do to check the progress of my deposit?
- What should I be aware when making a deposits?
- How long does it take for an international bank/wire transfer to arrive?
- See all 37 articles
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Withdrawal Your Funds
- Can I withdraw my funds using broker-to-broker option?
- Can I withdraw my fund and collect it from someone else's account?
- Is there a withdrawal handling fee?
- Can I submit a withdrawal request on weekends?
- What withdrawal methods are supported by VT Markets?
- How do I submit a withdrawal request?
- See all 26 articles
- Internal Transfers
Promotions
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ClubBleu loyalty program
- General
- Membership Tiers
- Trading Points
- Rewards
- Spin the Wheel
- Troubleshooting
- What should I do if my Trading Points were not properly credited to my account?
- What should I do if my deposit is not reflected in the membership tier progress?
- Why didn't I earn points on my trade?
- What do I do if I cannot see the ClubBleu section in my Client Portal?
- What do I do if I cannot use the voucher(s) redeemed from ClubBleu?
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General Questions
- What promotions do you have?
- What's the normal processing time if I opt-in to one of your promotions?
- How can I opt- out from any offers I am participating now?
- How do I remove credit bonus in my account?
- Can I participate in multiple promotion offers at the same time?
- If my account is under MAM/PAMM/Money manager, can I opt-in to any offers?
- See all 13 articles
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Refer a Friend
- How do I qualify for participating in this offer as a referrer?
- Why am I not seeing my referral link in my client portal?
- How do I get my referral link?
- How many friends can I refer to VT Markets under this offer?
- How do I check the status of my referees?
- Why am I not seeing my referees’ status in my client portal?
- See all 10 articles
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50% Welcome Bonus
- Does VT Markets offer bonuses in cash or credit?
- How long does it take to process the bonus?
- Why my bonus is removed from my trading account?
- What is the capped amount from this offer?
- What will happen if I deposit more than $1000 as my First Time Deposit (FTD) to my account?
- If my first time deposit (FTD) is less than $500, can I still receive a 50% bonus when I make my subsequent deposit?
- See all 7 articles
- 20% Deposit Bonus
- Trading Central MT4 Tools
- Trading Central Daily Emails
- Protrader Tools
Partnerships
App Tutorials
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VT Markets APP
- Why my VT App connection is kept loading or showing "invalid token"?
- How do I download the VT Markets app?
- Why am I unable to link and log into the VT Markets app?
- Can I use my MetaTrader 5 account on the VT Markets App?
- How do I unlink my phone number from the VT Markets App?
- App is lagging
- See all 15 articles
Trading Condition
- Trading
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MetaTrader 4 / MetaTrader 5
- Why does MT 4/5 is show "No connection" when I try to connect to the server?
- Why do I see the "invalid account" error message?
- Why can't I trade certain products on MetaTrader 4?
- How do I add/hide products in MetaTrader 4/5 ?
- What does "trade context is busy" actually mean?
- Why is the MT4 system time different from my device time?
- See all 16 articles
- Rollover
- Slippage
- Swap
Learn Forex
- Forex market overview
- Forex Market Analysis
- Forex trading psychology
Copy Trading
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General FAQ
- General
- Provider FAQ
- How do I adjust the Provider's profit setting? Can it be changed later?
- What are the common reasons a Provider does not receive Performance Fee?
- When will the Performance Fee be deducted?
- What is Agent Fee? How to set it up? What should we pay attention to?
- Is it possible to modify the rate of Agent Fee for an Offer that has already been joined by a Follower? If it can be modified, when will it take effect?
- See all 8 articles
- Follower FAQ
- Ratings
- How does VT Markets shortlist the top 10 Providers on the VTrade web page?
- What are the criteria displayed on the Rating page?
- What criteria are used to rank the Providers on the Rating page? If I have previously adjusted the privacy settings (for example, changed to Private and then back to Public), will it affect the ranking?
- Please define the key terms and show the calculation logic of each value on the Rating page (Trading days, Total profit, Max drawdown, Equity, Return (1M), Profit Rate (Total), Investors, Investors' equity).
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Management Fee
- What is management fee?
- How many payment cycles are there?
- What is the standard for management fee?
- Does the fixed fee support the amount after the decimal point?
- Is the management fee calculated in conjunction with the performance fee cycle?
- Will there be an administration fee once the subscription is created?
- See all 16 articles
- Others
