If your account balance becomes negative, please follow the instructions below to request a negative balance write-off.
1. Log in to the Client Portal.
2. Choose "Accounts".
3. Select "Setting" at the far right of your MT4/5 account and click the "Reset balance"
Important note:
- Any remaining credit bonus on the trading account will be removed upon reset.
- All the positions on the account have to be fully closed.
- PAMM/MAM accounts are not eligible for this feature.